Emergency Medical Dispatch (EMD) Protocols

A practical reference for emergency call-takers and dispatchers, with structured guidance to assess emergency calls, prioritise incidents and coordinate ambulance responses.

Why use these protocols?

• Guide call assessment by helping call-takers gather essential information.

• Support prioritisation by providing a structured approach to identifying the urgency of each incident.

• Coordinate ambulance responses through clear communication between dispatchers and response teams.

• Promote consistency by providing a shared approach to handling emergency calls.

• Support training by giving dispatch teams a practical reference for learning and daily use.